Delivery Policy

 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to addresses in:

Hikes Point
Buechel
St. Matthews
Fern Creek
Jeffersontown
Middletown
Valley Station
PRP

 Any deliveries outside of the mentioned areas are not available at this time.
3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [30] business days of the date of your order. Business days mean Monday to Friday, except holidays.

 

5. Delivery Costs

Delivery costs are a fixed price based on each delivery area as stated below –

Hikes Point $25
Buechel $25
St. Matthews $30
Middletown $35
Fern Creek $30
Jeffersontown $30
Valley Station $35
PRP $35

 

Sales tax is charged according to the province or territory to which the item is delivered.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at firewood@louisvillefirewood.com.